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Call Centre AI Assistant
Real-time operator coaching, QA scoring, and transcript analysis.
The Problem
Call centre quality assurance is manual, inconsistent, and delayed — agents receive feedback days after calls.
The Solution
Transcribes calls via Deepgram, provides real-time coaching analysis, generates QA scores, and flags escalation overrides for review.
Observed Improvements
28% improvement in QA scores
Real-time coaching delivery
40% reduction in QA audit time
Best Fit Industries
InsuranceBankingUtilities
Governed Restricted Actions
These actions are automatically flagged and queued for human approval. The digital coworker never executes them without human approval.
- Escalation overrides