WORK LAYER

Departments and positions,
materialized.

Eleven Department Kits. Position Role Twins with explicit Authority Boundaries. Every Restricted Action mapped before Work Layer Activation — not discovered in production.

DEPARTMENT KITS

Pre-configured operational infrastructure per department — Role Twins, policy packs, Approval Chains, and Audit Trail included.

4 TWINSRetail · SaaS

Customer Support

Query routing, returns, escalations, and SLA-aware handoffs with confidence scoring.

Restricted Actions

Refunds above threshold
Account closures

3 TWINSSaaS · Financial Services

Sales Work Layer

Lead qualification, CRM sync, product matching, and policy-compliant follow-up.

Restricted Actions

Quotes above discount limit
Contract commitments

3 TWINSManufacturing · Automotive

Technical Support

Fault-tree traversal, knowledge retrieval, diagnostics, and engineer escalation.

Restricted Actions

Field repair above EUR threshold
Out-of-warranty approvals

3 TWINSConsumer Brands · Media

Marketing Operations

Campaign analysis, content drafting, and brand-aligned governance.

Restricted Actions

Press release drafts
Budget exceedances

2 TWINSInsurance · Banking

Call Centre

Real-time operator coaching, QA scoring, and transcript analysis.

Restricted Actions

Escalation overrides

3 TWINSHealthcare · Education

HR & Onboarding

Policy Q&A, onboarding workflows, leave management, and disciplinary routing.

Restricted Actions

HR disciplinary actions
Payroll data access

4 TWINSFinancial Services · Professional Services

Finance Operations

Invoice reconciliation, anomaly detection, and CFO-ready summaries.

Restricted Actions

Payments above EUR 5,000
Financial report exports

2 TWINSManufacturing · Retail

Product Knowledge

Spec lookups, product comparisons, and pre-sales consultation.

Restricted Actions

Warranty commitments

2 TWINSAll industries

Executive Reporting

KPI synthesis, risk detection, and board-ready output.

Restricted Actions

Financial report exports

3 TWINSSupply Chain · Retail

Logistics Coordination

Route monitoring, SLA tracking, delay analysis, and carrier coordination.

Restricted Actions

Insurance claims
Carrier contract changes

2 TWINSConsumer Brands · Public Companies

PR & Brand

Brand voice maintenance, crisis drafts, and press kit preparation.

Restricted Actions

Press release drafts
CEO statements

POSITION ROLE TWINS

One governed Digital Coworker per role — with authority level, scope, and Restricted Actions defined before activation.

Position	Department	Level	Authority scope	Restricted
Refund Approver	Customer Support	L3	EUR 2,000 per transaction cap	Refunds above EUR 2,000
Tier-2 Support Lead	Customer Support	L2	Escalation routing and SLA exceptions	Account suspension
AP Clerk	Finance Operations	L2	Auto-approve invoices under EUR 5,000	Payments above EUR 5,000
Vendor Coordinator	Finance Operations	L3	Vendor onboarding and contract prep	Contract signatureVendor term changes
CFO · Approver	Finance Operations	L4	Executive sign-off on restricted finance actions	All L3+ finance restricted actions
Recruiter	HR & Onboarding	L2	Candidate screening and interview scheduling	Offer lettersCompensation commits
Onboarding Lead	HR & Onboarding	L3	IT provisioning and access scope for new hires	System admin access grants
Store Manager	Retail Operations	L3	District escalation and store-level decisions	Discount overridesStaff terminations
Campaign Strategist	Marketing Operations	L2	Draft campaigns within brand guidelines	Budget commitsPress releases
Compliance Officer	Governance	L4	AML/KYC review and policy override	Regulatory filings
Shift Operator	Production	L2	Line reporting and incident triage	Production haltSafety overrides
Inventory Forecaster	Logistics Coordination	L2	Stock-aware reorder recommendations	Purchase orders above threshold

L1 sandbox · L2 operational · L3 approver · L4 executive

CUSTOM WORK LAYER

Need a department or position not listed?

Orygent learns your structure from the Company Scan. Custom Department Kits and position Role Twins are configured during onboarding — with the same governance spine.