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Technical Support Work Layer
Fault-tree traversal, knowledge base search, and escalation workflows.
The Problem
Complex technical issues require extensive product knowledge and often result in long resolution times and repeated escalations.
The Solution
The Technical Support Work Layer classifies symptoms, traverses fault trees via pgvector KNN search (top-7, cosine > 0.75), generates step-by-step solutions using frontier reasoning, and escalates to human engineers when confidence is low.
Observed Improvements
45% reduction in resolution time
60% fewer repeat escalations
Product-specific accuracy above 92%
Best Fit Industries
ManufacturingAutomotiveIndustrial Equipment
Governed Restricted Actions
These actions are automatically flagged and queued for human approval. The digital coworker never executes them without human approval.
- Field repair decisions above EUR threshold
- Out-of-warranty approvals